Privacy Policy

HIBA RAHMA DESIGN

At Hiba Rahma Design, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how United Trading–UK Ltd (“we”, “us”, “our”) collects, uses, stores and protects your personal information when you visit the Hiba Rahma Design website, create an account, place an order, contact us, subscribe to our communications or otherwise interact with us.

1. Who We Are

Hiba Rahma Design is operated by United Trading–UK Ltd, a company registered in the United Kingdom.

For the purposes of applicable UK data protection law, United Trading–UK Ltd is responsible for the personal information described in this Privacy Policy where it determines how and why that information is processed.

Company details:
United Trading–UK Ltd
Company Number: 15014148
Registered Address: 62 Camden Road, London, NW1 9DR
Privacy / Customer Service Email: customersupport@unitedtradinghouse.com

2. Information We May Collect

Depending on how you interact with us, we may collect and process the following categories of personal information:

Identity and contact information: name, email address, telephone number, billing address and delivery address.

Account information: account login information, customer preferences, account details and order history.

Order and transaction information: products ordered, order value, payment status, delivery information, returns, exchanges, refunds, promotional or VIP codes used and communications relating to your order.

Payment information: payments may be processed through third-party payment providers. We may receive transaction and payment-confirmation information, but we do not necessarily receive or store complete payment-card details where these are processed directly by a payment provider.

Customer communications: emails, website enquiries, customer-service communications, communications through services such as WhatsApp where you choose to contact us through those services, feedback, reviews and survey responses.

Website and technical information: depending on your cookie preferences and the technologies used on our website, this may include IP address, browser and device information, pages viewed, website activity, approximate geographic information derived from technical data, referring source, cookie identifiers and analytics information.

3. How We Collect Your Information

We may collect personal information directly from you when you create an account, place an order, submit a Repeat Order or Pre-order, contact customer service, communicate with us by email or WhatsApp, subscribe to marketing communications, participate in a survey, promotion or customer-feedback activity, or otherwise provide information to us.

We may also collect certain technical information automatically through cookies and similar technologies, subject to applicable requirements and your choices.

Where personal information is obtained from another source, we will provide information about the source and relevant categories where required by applicable law.

4. How We Use Your Information

We may use personal information to process and fulfil orders, process payments, arrange shipping and delivery, provide tracking information, manage Repeat Orders and Pre-orders, and handle returns and refunds.

We may use it to provide customer service, answer enquiries, resolve problems, communicate about orders and provide after-sales support.

We may use it to operate, secure and improve our website, understand website usage, analyse performance, prevent fraud and improve the customer experience.

We may use it to manage customer accounts, maintain order history, understand customer preferences, conduct surveys and obtain feedback.

Where permitted by law, we may also use contact information to send news about new collections, product launches, Repeat Orders, exhibitions and events, promotions, special offers and Hiba Rahma Design updates.

5. Our Lawful Bases for Processing

Depending on the purpose and circumstances, we may rely on one or more lawful bases under applicable data-protection law:

Contract — where processing is necessary to take steps at your request or to fulfil our contract with you, such as processing and delivering your order.

Legal obligation — where processing is necessary to comply with applicable legal, accounting, tax or regulatory requirements.

Legitimate interests — where processing is necessary for our legitimate business interests and those interests are not overridden by your rights and interests. This may include preventing fraud, securing our website, improving services and managing our business.

Consent — where we ask you to consent to a particular use of your information, including certain marketing or cookie activities. Where processing relies on consent, you may withdraw that consent where applicable.

6. Marketing Communications

We may send marketing communications by email, SMS, WhatsApp or other electronic channels only where permitted under applicable law.

Where consent is required, marketing consent will be requested separately and will not be made a condition of accepting our Terms & Conditions.

You may unsubscribe or withdraw your marketing consent at any time using an unsubscribe option provided in a communication or by contacting us.

Suggested website consent wording: “I would like to receive news, new collection updates, invitations and special offers from Hiba Rahma Design.”

7. Cookies & Analytics

Our website may use cookies and similar technologies to enable essential website functions, remember shopping-basket contents and preferences, maintain security, understand website performance, analyse visitor behaviour, improve our services and, where permitted, support advertising or marketing activities.

Strictly necessary cookies may operate without consent where legally permitted. Where consent is required for analytics, advertising or other non-essential cookies, those cookies should not be activated until the required consent has been provided.

Further information should be provided in a separate Cookie Policy and through the website’s cookie-consent controls.

8. Who We May Share Your Information With

We may share personal information where reasonably necessary with service providers supporting our operations, including payment processors, banks and payment-service providers, delivery and courier companies, customs and logistics providers, website hosting and e-commerce providers, IT and technical-service providers, accounting and professional advisers, analytics providers, customer-communication providers and marketing platforms where applicable.

We may also disclose personal information where required by law or where reasonably necessary to protect our legal rights.

We require service providers handling personal information on our behalf to handle it appropriately and in accordance with applicable data-protection requirements.

9. International Data Transfers

Because Hiba Rahma Design operates internationally and may use third-party service providers, personal information may in some circumstances be transferred to or processed in countries outside the United Kingdom.

Where applicable data-protection law requires safeguards for an international transfer, we will use an appropriate lawful transfer mechanism or safeguard. Customers may contact us for further information regarding applicable safeguards.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling and maintaining transaction records, providing customer service, complying with accounting, tax and legal obligations, resolving disputes, preventing fraud and establishing, exercising or defending legal claims.

Different categories of information may therefore be retained for different periods. Where information is no longer required, we will delete, anonymise or securely dispose of it as appropriate.

11. How We Protect Your Information

We take appropriate organisational and technical measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no online system or method of electronic transmission can be guaranteed to be completely secure.

12. Your Data Protection Rights

Depending on applicable law and the circumstances, you may have rights relating to your personal information, including the right to request access, correction, deletion or restriction; object to certain processing; request transfer of certain information; and withdraw consent where processing is based on consent.

Some rights depend on the lawful basis and circumstances of the processing and may not apply in every case.

Where we process your personal information on the basis of legitimate interests, you may have the right to object to that processing. You also have the right to object to the use of your personal information for direct marketing.

To exercise your rights, contact: [customersupport@unitedtradinghouse.com]

13. Complaints

If you have concerns about how we use your personal information, please contact us first so that we can investigate your concern.

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s data-protection regulator. Customers outside the United Kingdom may also have the right to contact the relevant data-protection or privacy authority in their jurisdiction.

14. Customers in Europe and Other International Markets

Customers outside the United Kingdom may have additional privacy rights under laws applicable in their country or region.

Nothing in this Privacy Policy is intended to limit rights that cannot lawfully be excluded. Where required, we will take additional measures necessary to comply with applicable privacy and data-protection requirements.

15. Children’s Privacy

Our website and products are not intended to collect personal information directly from children without appropriate authorisation where required by law.

If we become aware that personal information relating to a child has been collected in circumstances requiring parental or guardian authorisation, we will take appropriate steps.

16. Third-Party Websites & Services

Our website may contain links to external websites or services, including social-media platforms, payment providers and delivery providers.

Those organisations may process personal information under their own privacy policies. We encourage customers to review the privacy information provided by those services.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business activities, service providers or legal requirements.

The latest version will be published on our website together with the date it was last updated. Where required, we will bring material changes or new uses of personal information to customers’ attention.

18. Contact Us

For questions about this Privacy Policy or to exercise your data-protection rights, please contact:

Hiba Rahma Design
Operated by United Trading–UK Ltd
Company Number: 15014148
Registered Address : 62 Camden Road, London, NW1 9DR
Email: customersupport@unitedtradinghouse.com